Return and Exchange Policy

We want you to love your jewelry- and if its not just right, our easy return and exchange process is here to help.

At Gemirate, we want you to love every piece you own.

Returns and exchanges are accepted within 7 days of delivery, provided items are unused, unworn, and returned with original packaging, tags, and invoice.

For claims related to damage or missing items, an unboxing video is required from the moment the sealed package is opened. To start a return or exchange, simply reach us via email, WhatsApp, or Instagram DM.

Approved refunds are issued as a Gemirate gift card, sent to your registered email within 7–10 working days, and redeemable on future purchases. If your order arrives damaged, defective, or incorrect, please notify us within 24 hours along with the unboxing video, and we’ll arrange a replacement, exchange, or refund at no additional cost.